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Tag Mappings

Configure how UTM parameters and events map to Shopify customer tags

Quick Setup - Preset Mappings

Click to add common tag mappings that work for most subscription businesses:

Order Events

Failed Transaction

Tag customers when a transaction fails but can be retried (temporary issues).

failed_transaction_retryable
Failed Order

Tag customers when Ordergroove rejects an order (permanent failure). Removes failed_transaction_retryable tag.

failed_order
Successful Order

Clear all failure and lifecycle tags when an order succeeds successfully.

failed_order
Payment Method Updated

Clear failure and expiration tags when customer updates their payment method.

failed_order
Upcoming Order

Tag customers when they receive an order reminder notification (upcoming order).

upcoming_order
Credit Card Expiration Warning

Tag customers when their credit card is about to expire (upcoming expiration warning).

upcoming_expiration

Subscription Lifecycle

Subscription Canceled

Tag customers when a subscription is canceled.

subscription_canceld
No Subscriptions Remaining

Tag customers as churned when all subscriptions are canceled. Removes active_subscriber tag.

churned_subscriber
Removed Churned Customer Tag

Tag customers as active when a subscription is created. Removes churned_subscriber tag.

active_subscriber

UTM Campaigns

Abandon Cart Campaign

Tag visitors coming from abandon cart email/SMS campaigns.

from_abandon_cart
Welcome Campaign

Tag visitors coming from welcome email/SMS campaigns.

from_welcome_campaign
Winback Campaign

Tag visitors coming from winback/reactivation campaigns.

from_winback_campaign

Current Tag Mappings

No tag mappings configured

Create your first mapping above or use the preset mappings to get started quickly.

Tag Mapping History

No tag mapping history yet

Tag updates will appear here as mappings are triggered.